1. Delivery

The product will be delivered within 30 days at the latest from the contract date. All responsibility belongs to the SELLER until the delivery of the product. Packaging, shipping and delivery costs are covered by the CONSUMER. The shipping price is added to the total amount of the order. It is not included in the product price. The delivery will be delivered by hand at the above-mentioned address of the CONSUMER via the contracted cargo company. Even if the CONSUMER is not present at the time of delivery, our company will be deemed to have fulfilled its obligation fully and completely. Therefore, the SELLER is not responsible for the damages and expenses arising from the late delivery and/or non-delivery of the product by the CONSUMER. The SELLER is responsible for the delivery of the contracted product in a solid, complete manner, in accordance with the qualifications specified in the order, and with warranty documents and user manuals, if any.

2. Return procedure

In cases where the CONSUMER uses his right of withdrawal, or in cases where the product subject to the order cannot be supplied for various reasons, or in cases where a refund is given to the CONSUMER with the decisions of the arbitral tribunal, the return procedure regarding the payment options is as follows:

2.1. Return Procedure for Payment Options by Credit Card

If the shopping is made with a credit card and in installments, the Bank makes the repayment to the CONSUMER in installments, no matter how many installments the CONSUMER bought the product. After the SELLER has paid the entire product price to the bank at once, in case the installment expenditures made from the Bank’s POS are returned to the CONSUMER’s credit card, the requested refund amounts are transferred by the Bank to the bearer’s accounts in installments so that the parties involved do not become victims. The installment amounts paid by the CONSUMER until the cancellation of the sale, if the return date and the card’s account cut-off dates do not coincide, 1 (one) refund will be reflected on the card each month, and the CONSUMER will pay the installments paid before the return for another month, after the installments of the sale are over, equal to the number of installments he has paid before the return. receivables and will be deducted from existing debts.

In case of return of goods and services purchased with a card, the SELLER cannot make a cash payment to the CONSUMER pursuant to the contract it has made with the Bank. In the case of a refund, the SELLER will make the refund via the relevant software, and since the SELLER is obliged to pay the relevant amount to the Bank in cash or as a deduction, the CONSUMER cannot be paid in cash in accordance with the procedure we have explained above. The refund to the credit card will be made by the Bank in accordance with the above procedure, after the SELLER pays the Bank all at once.

The CONSUMER accepts and undertakes that he has read and accepted this procedure.


2.2. Return Procedure for Money Order/EFT Payment Options

The refund will be made in the form of money order and EFT, by requesting bank account information from the CONSUMER, to the account specified by the CONSUMER (the account must be in the name of the person at the billing address or in the name of the user member).

The SELLER reimburses the bank for the entire product price at once.

In case of the return of goods and services received via money order/EFT, the SELLER cannot make a cash payment to the CONSUMER pursuant to the contract it has made with the Bank. In the case of a refund, the SELLER will make the refund via the relevant software, and since the SELLER is obliged to pay the relevant amount to the Bank in cash or as a deduction, the CONSUMER cannot be paid in cash in accordance with the procedure we have explained above.

The CONSUMER accepts and undertakes that he has read and accepted this procedure.

2.3. Return Procedure for Payment Options with Shopping Credits

The refund will be made in the form of money order and EFT, by requesting bank account information from the CONSUMER, to the account specified by the CONSUMER (the account must be in the name of the person at the billing address or in the name of the user member).

The SELLER reimburses the bank for the entire product price at once.

In the event of the return of goods and services purchased through credit, the SELLER cannot make a cash payment to the CONSUMER pursuant to the contract it has made with the Bank. In the case of a refund, the SELLER will make the refund via the relevant software, and since the SELLER is obliged to pay the relevant amount to the Bank in cash or as a deduction, the CONSUMER cannot be paid in cash in accordance with the procedure we have explained above.

The CONSUMER accepts and undertakes that he has read and accepted this procedure.

3. Right of Withdrawal

The CONSUMER has the right to withdraw from this Distance Sales Contract signed with the SELLER within 14 (fourteen) days without giving any reason and without paying any penalty. The duration of the right of withdrawal, in contracts related to the performance of service, the day the contract is established; In contracts for the delivery of goods, it starts on the day the CONSUMER or the third person determined by the CONSUMER receives the goods. However, the CONSUMER may use the right of withdrawal within the period from the conclusion of the contract to the delivery of the goods. In determining the period of the right of withdrawal;

• For goods that are the subject of a single order and delivered separately, the day on which the CONSUMER or the third party determined by the CONSUMER receives the last goods,
• For goods consisting of more than one piece, the day when the CONSUMER or the third party determined by the CONSUMER receives the last piece,
• In contracts where the goods are delivered regularly for a certain period of time, the day on which the CONSUMER or the third party determined by the CONSUMER receives the first goods is taken as a basis.
  
  

The consumer cannot use the right of withdrawal in the following contracts:

• Contracts for goods or services whose prices vary depending on the fluctuations in the financial markets and which are not under the control of the SELLER or the provider.
• Contracts for goods prepared in line with the consumer’s wishes or personal needs.
• Contracts for the delivery of perishable or expired goods.
• From the goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; Contracts for the delivery of those whose return is unsuitable in terms of health and hygiene.
• Contracts for goods that are mixed with other products after delivery and cannot be separated due to their nature.
• Contracts for books, digital content and computer consumables offered in material environment if protective elements such as packaging, tape, seal, package are opened after the delivery of the goods.
• Contracts for the delivery of periodicals such as newspapers and magazines, except those provided under the subscription contract.
• Contracts for accommodation, transportation, car rental, food and beverage supply, and leisure time for entertainment or recreation, which must be made on a certain date or period.
• Contracts regarding services performed instantly in the electronic environment or intangible goods delivered to the CONSUMER immediately.
• Contracts regarding services that are started to be performed with the approval of the CONSUMER before the expiry of the right of withdrawal.
  
  

If the CONSUMER chooses the option to pay with “Shopping Loan”, the CONSUMER accepts, declares and undertakes that the right of withdrawal from the Instant/Distance Shopping Loan Agreement will be implemented within the scope of the Instant/Distance Shopping Loan agreement between the Bank and the CONSUMER. The CONSUMER’s withdrawal from this Distance Sales Agreement signed with the SELLER will NOT automatically TERMINATE the Instant/Distance Shopping Loan Agreement with the Bank. In order for the CONSUMER to withdraw from the Instant/Distance Shopping Loan Agreement, the request for withdrawal must be directed to the lending Bank within the periods specified in the Instant/Distance Shopping Loan Agreement, again in accordance with the procedure stipulated in the Instant/Distance Shopping Loan Agreement. In this context, in the event that the notification to be made by the CONSUMER to the Bank is not made at all or is made late, or in the credit relationship between the Bank and the CONSUMER, the Merchant, ie the SELLER, will not be liable.

Legal entities or merchants holding the title of merchant do not have the right of withdrawal.

In case the product is returned due to the exercise of the right of withdrawal, the shipping costs will belong to the CONSUMER. In case of defective (defective, damaged, etc.) products sold with or without warranty certificate, or in case of malfunction or deterioration within the scope and conditions of warranty, the products in question can be sent to the SELLER for the necessary repair to be made by the authorized service, in which case the shipping costs will be covered by the SELLER.

In accordance with the general communiqué of the tax procedure law numbered 385, in order for the refund to be processed, the relevant sections of the invoice that we have sent to you, which includes the return section, must be filled in completely and sent back to us together with the product after it is signed.